Note: By registering or continuing to use the Star88 platform, you are deemed to have read, understood and fully agreed to this Privacy Policy. Please read this document carefully before using our services.
1 Introduction & Purpose of This Privacy Policy
This Privacy Policy is published by Star88, Malaysia's leading online entertainment platform, accessible via the website star88.best and the official star88 mobile app. We understand that your trust is our most valuable asset, and we take the responsibility of protecting your personal data seriously.
This document aims to clearly and transparently explain:
- What personal information we collect from you.
- How and why we use that information.
- Who your information may be shared with and under what circumstances.
- How long we retain your data.
- What your rights are regarding your personal data.
- How you can contact us for any privacy-related enquiries or requests.
Star88 reserves the right to update this Privacy Policy from time to time in line with changes to legislation, technology, or our operational practices. The latest effective date will always be displayed at the top of this document.
2 Information We Collect
In operating our platform, Star88 collects several categories of information from our members. This collection is necessary to ensure a safe, fair and seamless service is provided to every member.
A. Information You Provide Directly:
- Account registration: Full name, date of birth, phone number, email address, username, and password.
- Identity verification (KYC): A copy of your identity document (MyKad), bank statement, or other supporting documents required for the verification process.
- Financial information: Bank account number, account holder name, and e-wallet information (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) for deposit and withdrawal purposes.
- Customer support communications: The content of messages, complaints, or inquiries you send to our team via Live Chat or email.
B. Information Collected Automatically:
- Technical data: IP address, browser type, operating system, screen resolution and details of the device you use.
- Session and activity data: Pages visited, games played, session duration, bets placed and platform usage patterns.
- Cookies and tracking technologies: Information collected through session cookies, preference cookies, and similar technologies to enhance the user experience.
- General location data: General location based on IP address to ensure compliance with applicable regional regulations.
star88 does not collect sensitive information such as biometric data, medical records, or religious information unless specifically required by applicable law.
3 How We Use Your Information
All information we collect is used for legitimate and necessary purposes. star88 will not use your personal data for any purpose beyond what is stated in this Privacy Policy without first obtaining your consent.
| Purpose of Use |
Types of Data Used |
Legal Basis |
| Account management and verification |
Name, email, KYC |
Contract performance |
| Deposit & withdrawal processing |
Financial and banking information |
Contract performance |
| Fraud prevention & security |
IP, activity data, KYC |
Legitimate interest |
| Legal compliance (AML/KYC) |
All relevant data |
Legal obligation |
| Customer support & complaints |
Communications, transaction records |
Contract performance |
| Platform improvement & analytics |
Usage data, cookies |
Legitimate interest |
| Promotional communications (with consent) |
Email, phone number |
Consent |
4 Information Sharing & Disclosure
Star88 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, in the course of operating the platform, there are certain situations where your information may be shared with the following parties:
- Payment service providers: FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and banking institutions for processing deposits and withdrawals.
- Game software providers: Licensed game providers that supply game content to the star88 platform, subject to strict confidentiality agreements.
- IT and security service providers: Companies providing server hosting, cybersecurity, and data analytics services, all of which are subject to the same data protection obligations.
- Authorities and regulatory bodies: When required by law or court order, Star88 is obligated to disclose the necessary information to the relevant authorities.
Important: All third parties we work with are required to adhere to the same rigorous data protection standards that we uphold. Written agreements ensure the confidentiality of your data is maintained at all times.
5 Data Retention Period
Star88 will only retain your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.
- Active account data: Retained for the entire duration your account is active and in use.
- Post-account closure data: Transaction records and KYC information are retained for up to seven (7) years after account closure to comply with anti-money laundering (AML) legal requirements.
- Customer support communication logs: Retained for two (2) years for dispute resolution and reference purposes.
- Anonymous analytics data: May be retained for a longer period once personally identifiable information has been removed.
Once the designated retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with industry-standard procedures.
6 Cookies & Tracking Technologies
Star88 uses cookies and similar tracking technologies to enhance user experience, maintain login session security, and understand platform usage patterns for continuous improvement.
Types of cookies we use:
- Essential session cookies: Required for core platform functions such as login, account security and language preferences. These cookies cannot be disabled.
- Preference cookies: Save your preferences such as language, display settings, and platform theme for a more convenient experience.
- Analytics cookies: Help us understand how members interact with the platform in order to improve its design and functionality.
- Security cookies: Detect suspicious activity, unauthorised login attempts, and other security threats.
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect certain functions within the Star88 platform.
7 Data Security & Protection Measures
Star88 implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
- Data encryption in transit: All communications between your browser and our servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
- Data encryption at rest: Sensitive information such as passwords is stored in hashed form using the latest encryption algorithms, not in plain text.
- Strict access control: Only authorised staff with a legitimate business need may access members' personal data, and all access is logged for audit purposes.
- Continuous monitoring: A 24/7 security monitoring system that detects and responds to any threats or suspicious activity in real time.
- Regular security testing: Penetration testing and security audits are conducted periodically by independent third parties.
While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage members to play their part in keeping their accounts safe by using strong passwords and never sharing their login credentials.
8 Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act (PDPA) and Star88's privacy policy, you have the following rights regarding your personal information that we hold:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your data under certain circumstances permitted by law.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Restriction
Request restriction of your data processing in certain situations.
To exercise any of the above rights, please contact our data protection team via email at [email protected] or via Live Chat available 24/7. We will process your request within a reasonable timeframe in accordance with legal requirements.
9 Children's Privacy
The star88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, store or process any personal information from individuals under the age of 18.
If we become aware that personal information of a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and terminate the account in question.
If you believe your child has registered an account with star88, please contact us immediately via Live Chat or email so that prompt action can be taken.
10 Contact Us Regarding Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the star88 website.
- Response Time: We strive to respond to all privacy-related inquiries within 72 hours operating.
We welcome your feedback and are committed to resolving any privacy concerns in a transparent and professional manner. Your trust is our top priority.
Frequently Asked Questions — Privacy Policy
Absolutely not. star88 does not sell, rent, or disclose your personal information to any third party for marketing purposes without your consent. We only share information with service providers necessary for platform operations (such as payment gateways) and with authorities when required by law.
Yes, you may request account closure and deletion of your personal data by contacting our support team. However, certain records such as transaction records and KYC information must be retained for up to seven (7) years following account closure to fulfil anti-money laundering (AML) legal requirements applicable in Malaysia.
KYC (Know Your Customer) is an identity verification process required by law for online financial and entertainment platforms. star88 requires a copy of your MyKad or relevant verification documents to confirm that you are a legitimate individual aged 18 and above, to prevent fraud and comply with anti-money laundering regulations. Your KYC documents are stored securely and used solely for verification purposes.
All your financial information is transmitted over a fully encrypted 256-bit SSL connection. star88 does not store full card numbers or sensitive e-wallet information on our servers — transactions are processed directly through licensed payment gateways that comply with PCI-DSS security standards. Stored financial data is encrypted using the latest encryption technology.
star88 will only send you promotional communications if you have provided consent during registration or at a later time. You may withdraw this consent at any time by contacting our support team or through your account settings. Withdrawing consent will not affect the core services you use.
Please contact the star88 support team immediately via 24/7 Live Chat if you suspect any suspicious activity on your account. Our team will assist you in locking the account, investigating the activity, and safely restoring your account. We recommend you change your password immediately and never share your login credentials with anyone.